Each of our bikes and all its components is covered by a two-year Italian warranty.
LA DME – Digital Media Elettronica offers a 2-year Italian guarantee * for private and 1-year * customers for companies. The advantages of the Italian guarantee entail the shipment, in case of exercise of the warranty right, of the product in Italy and not in a foreign country. This means reasonable shipping costs, short lead times, direct contact with our company in Italian.
LA DME – Digital Media Elettronica offers full warranty on manufacturing defects for each part and for every component of the bicycles marketed, including the electrical part and the mechanical part.
Damages caused by falls, collisions, electrical overvoltages, mishandling and arbitrary – even partial – manipulation of electrical and mechanical parts are not covered by the warranty.
Specifically, the warranty does not apply for the following reasons:
Lack of adjustment of mechanical parts (gearbox, brakes, saddle, handlebars, pedals, etc.) Natural wear of worn materials: tires, brakes, cables and tie rods, springs, gaskets, footrests, bodywork, decals and stickers, chain, wheel spokes , bearings Improper use by the buyer (rental, competitions, overload, off-road, etc.).
Natural decay of battery capacity over time Tampering or incorrect repairs carried out by unauthorized third parties.
Damages arising from shock, fall or collision Failure caused by use that does not comply with the notes contained in the user manual delivered to the customer to purchase the vehicle. In particular: products not protected from the weather in the daily storage and in particular no longer working due to humidity; structural failures that denote use with weight greater than the maximum allowed (in particular two-use); failures caused by inexperience or poor maintenance.
The products used for commercial rental, rental or equivalent uses are also excluded from any Warranty. Products used for competitions or typical conditions of exasperated use are also excluded from the Guarantee.
Damages consequent to transportation carried out by the Customer are excluded. In case of receipt of damaged material after a third party transport, the Customer is obliged to immediately report the occurrence to the sender using the “ticket” system available under the heading “product assistance”. Comply with the regulations and warnings mentioned in the use and maintenance manual. Keep the user and maintenance manual carefully.
Damage caused by bad care or reported after the warranty expires will not be recognized.
(*) The battery warranty is 1 year for both private customers and companies.