ALWAYS BY YOUR SIDE
After the purchase, we keep being at your side. For every problem, we are ready to assist you and solve it.
Dme-Bike offers a technical assistance service and after-sales support through the use of a chat-ticket system.
Each request will be assigned a unique ticket with which you can follow the progress of your request and view the answers that the technicians / operators will provide.
This system facilitates and speeds up response times, as the entire staff (technicians, administrators of the eBay stores, commercial) will have access to the history of the conversations through the ticket number.
We suggest that you describe, within the messages, the problems found in detail, attaching, when possible, explanatory photos or videos.
Note: we advise you to record short videos and to use the service offered by wetransfer.com
To request information on the status of your assistance, you can send a message using the chat already opened previously, or for more info can call us from Monday to Friday from 16.00 to 18.00 and on Saturday from 9.00 to 13.00, to the number: 081 / 813.83.09.
Withdrawal: Are you not satisfied with a product (purchased from this site or from our eBay stores) and want to be reimbursed?
The Digital Media Elettronica offers, according to the current law, the Satisfaction or Refund clause if the buyer is not satisfied with the goods received.
We remind you, however, that you can, before using the right of withdrawal, open a ticket to make a request for assistance, in fact about 70% of the problems, reported by our customers, are caused by a wrong configuration, incorrect use of the product, or from an incorrect installation. We will analyze the problem and provide you with a solution (when possible).
In the event that, after the opening of a ticket for assistance request, it has not been possible to solve the problem and wish to proceed with the reimbursement, it will be sufficient to send us (upon request made by opening a ticket) the article (s) purchased no later than 14 days from receipt (as per postmark) in the same condition in which it was received, without damage, signs of installation and / or tampering with the same, accompanied by the request for withdrawal completed in all its parts .
Note: In case of withdrawal and / or assistance, shipping costs are at the buyer’s expense, including packaging. The damages found during shipment by the courier are at the expense of the purchaser.