FAQ

Below is a list of answers to the most frequently asked questions of our customers:

1) Are DME bikes certified?

Of course, certified by a notified body in Europe. For transparency, the certificate can be viewed at the following link: ebike conformity certificate.

2) Why should I buy from you?

For three simple reasons: Design, Quality and Convenience. We select the best frames from the excellent design and manufacture; we choose components of proven quality adapted to each model of bike; we produce directly in an Asian factory under the supervision of our partner who guarantees the excellent compromise between the material used and the price, as well as a careful quality inspection before packing. We guarantee the best market price directly from the Factory to the consumer.

3) How are your bikes packed?

Our bikes are carefully packed in special cartons to ensure integrity during transport. To avoid exceeding the dimensions, allow some parts such as the front wheel, handlebars, pedals, mudguards, tire inflation, various accessories, etc. to be carried by the carrier. they could be disassembled or need adjustments. Inside the package or via a digital file downloadable from our website, you will find a list of the various parts to be compiled or adjusted for each model of bike.

4) How many miles do you travel with a charged battery?

Depending on the model and the type of speed set, this value can vary from 30 to 80 km. Some important variables can negatively affect the final km traveled, including: adequate tire pressure, correct brake pads distance, driver weight, any additional weights, battery age, quality and slope of the course, etc.

5) What can I do if I stay on a flat battery, away from the place of return?

Our bikes are equipped with high quality gearboxes (usually Shimano) that guarantee a ride without assistance that is not very tiring.

6) Can I recharge the battery even if it is not completely used up?

Certainly. The batteries used on our bikes are lithium-ion (Li-Ion) and do not suffer from memory effect. In fact, it is advisable not to completely drain the battery so as not to reduce its effective capacity.

7) How long does it take for a full charge?

For the type of battery we use (lithium ions) this time is variable and amounts to about 5-6 hours. However, in just 2 hours a recharge of about 60% is obtained. It should be noted that the first top-up must have a duration that is well above the standard one. The aim is to make the most of all the potential the battery is capable of.

8) What life do your batteries have?

The expected life of our lithium battery ranges from 800 to 1000 charging cycles around. A cycle corresponds to a complete discharge / recharge. With an appropriate use, a maximum distance of about 10,000-15,000 km can therefore be obtained

9) What is the cost of a refill?

The cost of electricity needed for charging corresponds to about 50 cents per 100 km of distance.

10) Why is the battery warranty limited to 1 year?

In view of the chemical and physical characteristics of the energy storage devices, the manufacturers consider this warranty coverage period to be more than sufficient. In fact if the battery were to present defects of construction, these would manifest themselves after the first 2-3 refills. However, it often happens that the user does not take appropriate steps to safeguard the integrity of the battery. This occurs for example when you leave the bike (and therefore the battery) unused for months (typically this happens in the winter season). At this point the accumulator is damaged and remains compromised, not for constructive flaw, but simply for negligence.

11) What is the duration of your engine?

Tens of thousands of kilometers. This is the absolute most immune component, our engines are well made to withstand the problems of wear and aging.

12) what kind of maintenance should be done on an electric bike?

The interventions on the chassis are those planned for a normal bike, but they must be done with regularity and care, as the speed performance of an electric bike is much higher, as well as the stresses that it meets. The other elements that distinguish the electric bike are: engine, battery, electronic control unit, and wiring. For a total safety of use and the best overall performance of the electric bike, it is advisable to provide a periodic inspection slip, which can verify the quality and stability of the electrical components (in order to estimate unwanted stops).

13) What obligations does the law require to drive an electric bike?

For the 250 Watt engines none of the obligations required for driving a moped, so no helmet, no stamp, no license, no insurance. As already stated in the European Union and subsequently confirmed by the Italian highway code, this vehicle falls within the classification of velocipede, and as such is treated.