Nessuna brutta sorpresa: mettiamo nero su bianco ogni singolo passaggio del processo di acquisto.
1. Acceptance of the general conditions of sale
The following conditions apply exclusively to the Digital Media Electronics here called “DME” and the buyer / customer and refer to the law in force concerning online distance trades, the Ecommerce.
The general conditions of sale have been prepared in full compliance with the fundamental principles dictated by: – Directive 97/7 / EC and Legislative Decree n. 206/05 (articles 50 to 68) for the protection of consumers in distance contracts; and 2011/83 / EU on consumer rights. The contract stipulated between DME and the Customer must be considered concluded with the acceptance of the order by DME. By placing an order in the various ways provided, the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept the general conditions and payment transcribed below.
A. the customer who purchases the goods for purposes not related to their professional activity, once the online purchase procedure is completed, will print or save an electronic copy and otherwise keep these general conditions of sale, in compliance with the provisions of the Articles. 3 and 4 of Legislative Decree 185/1999 on distance sales.
B. Any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damage to persons and / or property caused by the non-acceptance, even partial, of an order.
2. Object of the online contract and its definition
“On-line” contract of sale refers to the distance contract, ie the legal transaction concerning movable goods and / or services stipulated between the DME supplier based in Via Mazzini 63, CAP 80027 Frattamaggiore (NA), and a consumer customer in the context of a distance sales system organized by the supplier which, for this contract, only uses the remote communication technology called “internet”. All contracts, therefore, will be concluded directly through the access by the consumer customer to the corresponding website at https://www.digitalmediaelettronica.it, where, following the procedures indicated, he will conclude the contract for the purchase of the asset. A consumer is defined as the physical person who purchases goods and services for purposes not directly related to the professional or entrepreneurial activity carried out.
The price remains the day of purchase and based on the maximum bid entered by the user, in the case of an auction. All prices are inclusive of VAT according to the current Italian State regulations.
4. Diritto del contraente e riserva di consegna
Buying one or more products binds the buyer to the order and then to the payment of the item in question. The purchase contract takes place only with our confirmation of delivery or delivery of the goods. The order is stored and saved on our programs. The concrete data can not be retrieved for security reasons on the Internet and is treated privately with the contractor by e-mail in accordance with our data protection determinations. We usually have ALWAYS GOODS sold AVAILABLE in stock. But if the supplier, despite the contractual obligation, does not provide the seller with the goods ordered, the seller is authorized to collect. If this is not possible, the customer is informed immediately that the ordered goods are not available. So the purchase price paid including obviously shipping costs is refunded immediately. If the buyer / customer incorrectly inserts an offer or someone has acted without his knowledge on his account, he is required to prove it. In this case, these conditions are not valid, and the contract therefore lapses.
If not agreed in different ways, the delivery takes place from our warehouse to the address indicated in your registration on our site or to that reported on Ebay (for customers coming from this channel) after 24 / 48h from payment. In case there are problems attributable to sudden lack of goods or force majeure, you will be notified immediately. Once the goods have been shipped, delivery times do not depend on us, but on the Company in charge, GLS EXEXUTIVE or DHL. The customer is bound to contact us or the GLS / DHL in case the address is wrong and change it and to be found at home / office or to find someone in his stead to collect the goods. We do not take responsibility if the package returns back to the wrong address or recipient absent, then a further return will weigh on the customer’s expenses. The goods are delivered 2 times, after which they are stored and return to the sender; in this case, the buyer is required to repay a new shipping expense to send the item back. If the customer receives the parcel in damaged conditions, he can avail himself of the right to refuse it or rather, to sign “with RISERVA” on the appropriate waybill write an email directly to us, specifying what happened. If the damages deriving from the transport are noticed only after having opened the packaging, the customer is obliged within 3 days to inform us of the fact (as proof of the postmark). In case of damage to goods due to transport, if the package was insured by the contractor, we will open a file with the courier. We reserve the right to reimburse the full cost of the item with shipment after closing the practice in question and having collected the amount due. DELIVERY IN CASH: see point 7.
The client can decide which payment methods to make based on those listed. Payment must be received within 3 days from the date of purchase, at the latest within 10 days upon written notice via email with the subject “LATE PAYMENT”. For payments in CONTRASSEGNO the buyer (who will be deemed suitable to pay the goods on delivery) is required to pay the courier the amount agreed upon and therefore not be absent at the time of delivery. To whom requests the mark is asked to provide at registration a telephone number, and in particular a fixed number. However, we reserve the right to refuse the mark in any way. Payments allowed: – BANK TRANSFER – We only ship to credit received, which normally goes from 2 to 5 working days, we do not ship with the simple receipt of your bank or CRO number! Therefore, for reasons of internal organization, WE SHOULD BE AFTER YOU RECEIVED THE ACCREDITATION! – POSTAL ORDER – Time of arrival checks from 5 to 7 working days, add + € 2 as withdrawal costs. – CREDIT CARD through MoneyBookers service (https://www.moneybookers.com/app/?rid=4909580), recommended for its extreme security in the transaction and in the insertion of your credit card, and easy registration! or Paypal (www.paypal.it), better known and sponsored by the same ebay, with high commission costs, but with equal security in transactions. – MARK – Available. In some cases, as a precautionary measure, we ask for the payment in advance for shipping charges, which amount to € 19 normally, but which can be modified according to the value and weight of the goods.
In any case, we reserve the right not to accept it. – POSTEPAY – Can be carried out by any post office, immediate credit times.
7. Right of withdrawal Right of withdrawal
We offer as per the law in force the clause Satisfied or refunded if the buyer is not satisfied with the goods received or the description is not consistent with the specified. The buyer must send (after written email) the item (s) purchased no later than 14 days (solar) from receipt in the same condition in which it received, without damage and / or tampering with it! In the package must also attach the item number (s) of the item (s), Name and surname and nickname, the reason for the return and the methods of crediting the reimbursement, which in any case can only take place by bank transfer or Paypal if the buyer has paid this way. It is understood that the costs of sending consignments (such as those to be received) remain at your expense. We will try to speed up the refund as soon as possible as soon as we receive the goods (max 30 days, as in the case where you buy the goods on delivery). Please do not send us continuous mail! The right of withdrawal must be reported by email. Those who purchase as Reseller / installer can not exercise the right of withdrawal. Information pursuant to Legislative Decree no.185 / 99: The purchase, like all remote purchases via telephone or correspondence, as it takes place outside commercial premises, is protected by Legislative Decree No. 185 of May 22 1999, and 2011/83 / EU on consumer rights, which provides for the possibility for the consumer to exercise the right of withdrawal. The consumer is entitled, within a period of 14 days from receipt of goods, to exercise the right of withdrawal. This right consists in the faculty of restitution of the purchased good to the seller, and in the consequent reimbursement relative to the purchase price, meaning as such the net amount paid for the goods excluding additional expenses such as packaging, labor, transport, markers. In particular, the consumer who intends to make use of the right of withdrawal must send to the seller concerned a specific communication within 14 days (solar) from the date of signing the order, in the event that the Contract is for the provision of Services, or from the date of receipt of the Products, if later, if the Contract is for the supply of Products. The communication of the withdrawal must be sent by registered letter with acknowledgment of receipt or by telegram, telex or fax confirmed by registered letter with acknowledgment of receipt within 48 hours to the address stated by the shop from which the non-conforming goods come from. The consumer must also return to the seller in question at the address indicated here (Digital Media Electronics – via Filippo Turati 52/54, Frattaminore (NA) 80020 Italy), the products intact within 14 days from the date of receipt of the same together with the bill shipping. Shipping costs will be charged to the consumer. Within 30 days from the date of receipt of the communication of withdrawal or from the date of receipt of returned products, the seller will reimburse the consumer the sums already paid excluding incidental costs (packaging, labor, transport, markers).
In the case in which the Contract has as its object the supply of Products, the right of withdrawal will be approved only if the original packaging envelopes have not been opened and no label affecting the integrity of the product has been removed or damaged.
8. Consequences of withdrawal
The buyer must send us the goods as delivered, or in case of damaged goods, he is required to pay a difference based on the damage, in case the damage is attributable to the customer. If instead the goods received are in use or tampered with, or installed and then removed, we reserve the right, after consulting a sector expert, to withhold from the total to be reimbursed from 5 to 30% based on the value of the goods and / o conditions, as it will be resold as such, ie “USED ARTICLE” and not as new. All the conditions and the relative warranty therefore lapses once the customer has exercised the right of withdrawal. The compensation obligations, once received the goods, can be made within 30 days from the date of receipt (the postmark will attest); the warranty provides as a time limit of up to one month for customers who buy the goods on delivery, as the credit is issued to us by the shipping company only after about 3 weeks.
Further information on the withdrawal, on the page: “Right of withdrawal”
9.1. The expenses related to the return of the product will be charged to Digital Media Elettronica if the product proves to be defective, otherwise they will be charged to the customer.
9.2. The 24-month warranty pursuant to Legislative Decree n. 24/02 applies to the product that presents a lack of conformity, provided that it is used correctly, respecting its intended use and as provided in the attached technical documentation.
This guarantee, in compliance with Legislative Decree no. N. 24/92, is reserved only to the private consumer (a physical person who buys goods for purposes not related to his professional activity, or makes the purchase without indicating in the order form a reference of VAT number).
In case of lack of conformity, Digital Media Elettronica provides, without expenses for the Customer, to restore the conformity of the product by repair / replacement, until the contract is terminated. If, as a result of intervention by an Authorized Service Center, there should not be a lack of conformity pursuant to Legislative Decree n. 24/02, the Customer will be charged for any costs of verification and recovery required by the Authorized Service, as well as transportation costs if incurred by Digital Media Elettronica.
9.3. In the event that, for any reason Digital Media Elettronica, is not able to replace a product under warranty (restored or replaced), it can proceed, subject to the consent of the customer, to replace the product (if still listed) or with other of equal characteristics and value or, finally, to the reimbursement of the amount paid.
9.4. No damage can be requested to Digital Media Elettronica for any delays in carrying out repairs or replacements of products under warranty; Digital Media Elettronica will use all the tools at its disposal in order to reduce the timing in question as quickly as possible.
9.5. In cases where the application of the guarantees provides for the return of the product, the goods must be returned by the customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc … ); to limit damage to the original packaging, it is recommended, when possible, to put it in a second box; in all cases, the affixing of labels or adhesive tapes directly onto the original packaging of the product should be avoided.
9.6.In case the repair is not covered by the warranty, the manufacturer will proceed to an estimate.
The manufacturer’s warranties on products sold by Digital Media Elettronica do not cover:
- the replacement of consumables (batteries, light bulbs, fuses, damage to the recording or reading heads, wear of the reading lenses of CDs or DVDs, etc.),
- the abnormal or non-compliant use of the products (customers are asked to carefully consult the instruction manual attached to the product, in case there was not to request assistance information),
- faults (and subsequent consequences) due to the intervention of a repairer not authorized by Digital Media Elettronica, with evident breaking of seals of the product,
- faults (and subsequent consequences) due to external causes (for example: accidents, shocks, lightning, voltage fluctuations, incorrect connection of cables that can burn some devices with display, improper use of damaged and / or stained cd / dvd).
9.7.The technical installation of products intended for use in cars must be carried out in authorized workshops.
Further information on how to obtain warranty assistance on the page: “Product Support”
10. Guarantee on compensation for damages
The warranty does not in any case reimburse for damages caused by the assembly and disassembly or general damage, special damage, secondary damage or damage as a result. The costs related to the installation or removal of the products, any type of test, inspection or displacement of the items, which become necessary through a non-functioning product or through repair, loss of memory data, expenses for the restoration of data lost, lost earnings.
11. Use of data
12. Environmental aspect, disposal and treatment of batteries.
The customer has a duty as a consumer to return the batteries (marked as follows: Hg = mercury, Pb = lead, Cd = Cadmium) and recyclable materials of the items in a recycling place.